Privacy Policy for IdentityCraft
We take privacy seriously. This policy explains what we collect, why we collect it, and how we handle personal information.
1. Who we are
This website is operated by IdentityCraft. References to “we”, “us”, or “our” mean IdentityCraft. References to “you” mean any person visiting our website or contacting us.
2. What information we collect
We only collect information that helps us respond to enquiries, deliver our services, and operate our website reliably.
Information you provide
This may include your name, email, phone number, business name, and the details you submit through our contact forms, live chat, or direct messages.
Website usage data
Our website may collect basic technical data such as device type, browser, pages visited, and general location (city/region). This helps us improve performance and understand how the site is used.
Cookies
Cookies are small files stored on your device. We may use cookies for basic site functionality and analytics. You can disable cookies in your browser settings if you prefer.
3. Why we collect information
- To respond to enquiries and provide quotes
- To deliver web design, hosting, SEO, maintenance and related services
- To communicate about your project, invoices, updates, or support requests
- To keep our website secure, reliable and performing well
- To meet legal, regulatory, or accounting requirements
4. How we use and disclose information
We do not sell your personal information. We only share information when it is needed to deliver your service or run our business responsibly.
Service providers
We may use trusted third-party providers for services such as web hosting, domain registration, email delivery, analytics, and payment processing. These providers may access limited information only as required to perform their service.
We may also disclose information if required by law, court order, or to protect our legal rights.
5. Data storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. This includes access controls, secure passwords, and keeping our systems updated.
No method of transmission or storage is 100% secure. If you have any concerns, contact us and we’ll help.
6. Accessing and correcting your information
You can request access to the personal information we hold about you, and request corrections if needed. We will respond within a reasonable timeframe.
7. Links to other websites
Our website may link to external sites (for example, Google or social platforms). We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies separately.
8. Marketing communications
We don’t spam. If we ever send marketing messages, it will be relevant and you can opt out at any time. Project-related messages (quotes, invoices, updates, support) are not considered marketing.
9. International users
IdentityCraft primarily services Australian businesses. If you contact us from outside Australia, you understand your information may be processed in Australia or where our service providers operate.
10. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top will change when updates are made.
11. Contact
If you have questions about privacy, or want to access/correct your information, contact us via our website.